Complaints Procedure

Complaints Procedure

ECS Financial Services Ltd has established a reputation for professionalism, expertise and providing the highest standards of customer care.

Complaints
It is always our intention to provide a first class service. If there are occasions when we do not meet your standards, please contact us either verbally or in writing, and we will take details of your concerns. If you are dissatisfied with a recommendation we have made you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us using the details below.

Please be assured we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

In writing please write to:

Kate Hague,
ECS Financial Services Ltd,
ECS House,
4 Broadfield Court,
Sheffield,
S8 0XF

Phone: Kate Hague on 0114 255 7796
Email: enquiries@sterlingtrust.co.uk